Privacy policy

Business Details：

Nisvorn

Tel：+852 60547854

Email：micterqquco@outlook.com

Address：Wason Street, Hung Hom, Kowloon, Hong Kong Special Administrative Region, China

Effective Date:

1. Introduction

Nisvorn (“we”, “us”, “our”) respects your personal privacy. This Privacy Policy explains how we collect, store, use and share your personal information when you browse our website, register accounts and complete purchases, complying with EU GDPR, US CCPA and Hong Kong Personal Data (Privacy) Ordinance requirements. By accessing our site, you agree to the collection and usage rules stated in this policy.

2. Information We Collect

2.1 Data you actively submit

  • Full name, shipping/billing address, email address, contact phone number during checkout or subscription
  • Order details, purchase records, inquiry content sent via customer service email
  • Payment related info: payment method type; we do NOT store full credit card number/CVV, all card data is processed securely by authorized payment gateway (PayPal/Shopify Payments).

2.2 Automatically collected technical data

  • Device info: IP address, browser model, operating system, device ID
  • Website access data: visited pages, click track, stay duration, source traffic from Meta/Facebook, Google Ads, search engines
  • Cookies and similar tracking data for site function, analytics and targeted marketing.

3. Purpose of Using Collected Data

  1. Process order confirmation, product delivery, logistics update and after-sales refund/return service
  2. Reply customer service inquiries and solve order disputes
  3. Send optional promotional newsletters, discount notifications (only with your explicit opt-in consent; you may unsubscribe anytime)
  4. Analyze website operation data to optimize product selection and user shopping experience
  5. Prevent fraudulent orders, abnormal transaction and secure payment safety
  6. Meet legal, tax and regulatory compliance obligations required by relevant regions.

4. Third-party Information Sharing

We only share limited necessary data with trusted service providers below and forbid unauthorized sale of your personal information:
  • Payment service providers: PayPal, Shopify Payments for payment clearing
  • Logistics carriers for goods delivery and tracking arrangement
  • Marketing & analytics partners: Meta(Facebook), Google Analytics for advertising conversion and website data statistics
  • Shopify platform as our official site builder to store order data according to Shopify DPA rulesShopify.

    All third parties are bound by independent privacy agreements to protect your data security.

5. Cookie Usage Statement

Our website uses necessary functional cookies to keep checkout and site navigation work normally; optional analytics & marketing cookies collect browsing data for personalized ads. You can disable cookie via your browser setting at any time, but partial site functions may be limited after disabling.

6. Consumer Legal Rights

6.1 Rights for EU/EEA/UK Users (GDPR Right)

You own rights to:
  1. Request access to all your personal data stored by us
  2. Correct inaccurate personal information
  3. Request full deletion of your personal data (Right to be forgotten)
  4. Restrict data processing or object to marketing email sending
  5. Obtain your order data in portable format for data transfer to other merchants.

6.2 Rights for California USA Users (CCPA Right)

California residents have the right to:
  • Request full disclosure of categories of personal data we collected and shared in past 12 months
  • Ask permanent deletion of your personal information held by us
  • Opt-out from any personal data selling activity (we never sell user private data).

6.3 Global User Operation Method

Submit all privacy right applications via our official email: micterqquco@outlook.com with your order number & identity proof, we will process your request within 30 working days.

7. Data Security Protection

We adopt industry-standard technical encryption and administrative measures to guard your personal information against unauthorized access, loss, leakage or modification. While we apply strict protection rules, no online data transmission can guarantee absolute 100% security.

8. Policy Revision

We reserve rights to update this Privacy Policy irregularly; revised version will be posted on our website legal page with updated effective date. Continued shopping after revision means your acceptance of new policy terms.

9. Privacy Contact

For all privacy-related questions, complaints or rights application:

Company: Nisvorn

Phone: +852 60547854

Official Email: micterqquco@outlook.com

Registered Address: Wason Street, Hung Hom, Kowloon, Hong Kong Special Administrative Region, China